What these terms cover. These are the terms and conditions on which we offer, sell and supply products to you through the www.skechers.com website.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information.
Information about us and how to contact us
Who we are. We are Skechers USA Benelux BV a company registered in Netherlands. Our company registration number is 18068748 and our registered office is at Cartografenweg 16, 5141 MT, Waalwijk, Nederland. Our registered VAT number is NL811125531B01.
How to contact us. You can contact us by email at firstname.lastname@example.org, telephoning our customer service team at +31 416 673 160 or by writing to us at Skechers USA Benelux BV, Cartografenweg 16, 5141 MT, Waalwijk, Nederland.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
How we will accept your order. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Examples of reasons why we may be unable to accept your order are because: the product is out of stock; your billing information is not correct or verifiable; we have identified an error in the price or description of the product; or we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export.
Price and payment
Where to find the price for the product. The price of the product (which includes applicable taxes such as VAT) will be the price indicated on the order pages when you placed your order. All prices, discounts, and promotions posted on this Site are subject to change without notice.
What happens if we got the price wrong. We strive to display accurate price information. However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
When you must pay and how you must pay. You must pay for the products before we dispatch them. We accept payment with MasterCard, Visa, and PayPal. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.
Providing the products
Delivery Exclusions. Skechers is unable to deliver to addresses located in the Isle of Man, the Canary Islands, Ceuta and Melilla.
Delivery costs. The costs of delivery will be as displayed to you on our website. Posted prices do not include charges for shipping and handling. All such charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email.
When we will provide the products. During the order process we will let you know when we will provide the products to you.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you do not re-arrange delivery. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we may end the contract.
Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
we have refused to deliver the products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
Responsibility and ownership of the products
When you become responsible for the products. The products will be your responsibility from the time we deliver the products to the address you gave us.
When you own the products. You own the products once we have received payment in full.
Exercising your right to change your mind. You may return unworn goods within forty-five (45) days from the date of receipt of the products and get a refund in accordance with the instructions on obtaining a refund below. We will pay for the costs of returning the products in accordance with our returns policy.
Products not as described, fit for purpose or of satisfactory quality
The products must be as described, fit for purpose and of satisfactory quality. If your goods are not as described, fit for purpose or of satisfactory quality:
You may return the goods within forty-five (45) days and get a refund in accordance with the instructions on obtaining a refund below;
You may return the goods within six (6) months and, if your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below; and
You may return the goods after six (6) months and, if you can show that the product was not as described, fit for purpose or of satisfactory quality at the time of delivery and your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below.
In each instance, we will pay for the costs for returning the products in accordance with our returns policy. On return of the products and payment of the refund, the contract will come to an end.
How to obtain a refund
Complete the form. To obtain a refund if your products are not as described, fit for purpose or of satisfactory quality, please complete the return form available when you login in to your skechers.com account or available (after shipping) via the order status link on the homepage of skechers.com and send it to the address on the form.
Return products. If you have taken delivery of the products in relation to which you are seeking a refund, download and print the return form and fill in your information. Use the shipping label to return the item or items to us for refund.
When we will pay the costs of return. We will pay the costs of return of all products in accordance with our returns policy.
How we will refund you. If you comply with the instructions above, we will refund you the price you paid for the products including the cost of delivery of the product to you, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
When your refund will be made. We will make any refunds due to you within fourteen (14) days from the day on which we receive the products back from you.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due;
you do not, within a reasonable time, allow us to deliver the products to you.
Our responsibility for loss or damage suffered by you
IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.
Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Skechers.
No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Alternative dispute resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.
Other important terms
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.