Why is my credit card payment not being accepted?

Troubleshooting Credit Card Payment Errors

  • Check to make sure the billing information you entered is correct.
  • Remove dashes or spaces from the card number.
  • If the card is new or was recently reissued, make sure it has been activated.
  • If you still experience a payment error after completing the above steps, please contact your credit card company.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three digit number printed back (Visa/MasterCard) of your card. Your order cannot be processed without this code.