Belgium English Support

We accept PayPal, as well as all major credit and debit cards issues by Visa and Mastercard. We do not accept Skechers Gift Cards/e-Gift Cards at this time.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation message. We’ll also send a notification once your order leaves our warehouse.

All prices for goods and services delivered within Belgium include VAT, if applicable.

Select the Log in tab at the top of the page and enter your account email and password to view your order history.

Select the Orders and Returns tab at the top of the page and enter your order number and email used on the order. All order information will show including tracking details.

To use your promotional code, enter it into the “Promotional Code” field during the check-out process. You must click the “Apply” button in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on Skechers Benelux website unless otherwise specified:

• Discounts are only valid online at Skechers.nl.  
• Discounts cannot be combined with other promotional offers
• Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards.
• All returns are subject to the Skechers Return Policy
• Skechers Benelux is not responsible for lost or stolen coupons/coupon codes
• Usage is subject to credit approval

At this time, we do not ship to addresses outside Belgium.

We currently do not ship to P.O. boxes.

The maximum timeframe for a refund should be within 2 weeks of receiving the returned merchandise to our warehouse. You will receive an email confirmation once your return is processed.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. It may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

If you placed your order as a guest to initiate the return, click on "Orders and Returns" at the top right hand corner of the Skechers website.

Enter your order number and the email address used to place the order.

• Select the "Return Label" button next to the Item(s) you would like to return
• Download and print your free UPS returns label
• If there are any existing labels, stickers, or other materials on the shipping box please remove them.
• Drop off your return at any UPS-authorized shipping center. Find the UPS service center nearest you.
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time we only accept returns for purchases on Skechers.nl. Free return postage applies only to orders within the 45 days of purchase. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

Skechers Belgium Returns

Please note that purchases on Skechers websites cannot be returned to Skechers Retail Stores

To initiate a return, here's what you need to do:

Step One

• A printer is needed to print your return label
• Click orders and returns
• Enter Order Number and email address you used to place the order
• Order No. can be found on your email confirmation
• Select the product(s) you wish to return
• Click on the Return Label link
• Print out the return document

Returning more than one product from an order, please note:

If you’re returning more than 1 item then you will need to print a return label for each item, however, only 1 shipping label needs to be attached to the outside of the shipping box. 

A return form should be included for each item inside of the box.

Step Two

• You can use the original shipping box you received from the Skechers website, or any plain, unmarked cardboard box to ship your return.
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
• Separate the pre-paid return label from your completed return form at the perforation. Include your return form(s) with your item(s) in their original packaging and attach the return label to the outside of the shipping box.

Step Three

Drop off your RETURN package via a UPS access point, Find your convenient UPS drop off point location by visiting www.ups.com. 

You will receive an email confirmation once your return has been processed.

We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is shipped).

At this time, we only accept returns for purchases on the SKECHERS website. Free return postage applies only to orders within the 45 days of shipment. If the product is returned outside of the 45-day return period or the item is worn, damaged, or not in its original packaging, or if the above return procedures are not followed SKECHERS will be unable to honor a refund for the merchandise.

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your purchase of our shoes, we do not recommend machine washing. We suggest the following steps for any minor cleaning to our shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Brush dry suede/nubuck shoes with a soft brush or dry rubber sponge to remove any clinging dirt. Regular use of a soft brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial stain remover suitable for suede. DO NOT put in the washing machine or dryer. DO NOT immerse in water. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. 

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights.  Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Pay close attention to the care instructions provided with each article of Skechers clothing. Following the care instructions will help maintain the fit and feel, as well as extend the life of your clothing.

Always wash and iron your Skechers clothing inside out to protect the printed graphics and embroidery from damage.

Use our Store Locator to find a Skechers location near you.

Need Help? Our customer service team can be reached via e-mail. Please note, we are open Monday through Friday from 09:00-17:00. We will respond to any e-mails as soon as possible, in the order they were received.

Send us an e-mail.

Published: May 18, 2022

Introduction

Skechers USA Benelux BV, and its parent companies, Skechers S.A.R.L. and Skechers USA, Inc. (“Skechers”, “we”, “our”), is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience.

Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Notice discloses what information we may collect or that you may provide when you visit www.skechers.be (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Privacy Notice carefully, as well as our Terms of Use, to understand our policies and practices regarding how we handle your personal information. If you do not agree with our policies and practices, you should not use our Website. By accessing or using our Website, you agree to this Privacy Notice. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If you have any questions or comments about this Privacy Notice or our privacy practices, please contact us at:

Mailing Address

Skechers USA Benelux BV
Cartografenweg 16

5141 MT  Waalwijk

Nederland 

Phone: +31 416-673 160 (Mon-Fri 8.30 – 17.00)

Email: privacybe@eu.skechers.com

Skechers Data Protection Officer: Frederic Pariente

Lead Supervisor Authority: Information Commission’s Office – United Kingdom

The Information We Collect About You and How We Collect It

Depending on how you use the Website, we may collect several types of information from you, including:

• Information by which you may be personally identified, such as name, loyalty account number, mailing address, email address, and telephone number.
• Information about your internet connection (such as your IP address), the equipment you use to access our Website, marketing that led you to our Website, and Website usage details.
• Information about products or webpages that you view, products you add to your cart, products you choose to review, and purchases that you make through the Website.
• Information about your location in order to, for example, identify Skechers stores near you.
• An order number and email address to allow you to find information about orders and returns.

We collect this information:

• Directly From You When You Provide It To Us. 
  1. When making an online or retail purchase, we may ask for your:
     • Name
     • Shipping address
     • Billing address (if different), and
     • Telephone number
  2. When registering for a Skechers Website account, for Skechers marketing emails, for a Skechers sweepstakes or giveaway, or for Skechers Plus™ (or other loyalty program, if any is available), either in person, at an event, or online, we may ask for your:
     • Name
     • Email address
     • Phone number (optional)
     • Confirmation that you are age 16 or older
  3. If you contact our customer service department, you may need to provide us with additional information so we can respond to your questions and concerns as completely and thoroughly as possible.
  4. In order to provide an enhanced customer experience, we may occasionally request additional information such as your gender, shopping preferences, product interest, and email notification preferences. Whether you provide this information is completely optional and up to you.
• Automatically As You Navigate Our Website.We use automatic data collection technologies, including third-party services, to collect additional information about your equipment, browsing actions, and patterns including:
  1. (1) details of your visits to our Website, including page views and clicks, search activity, cart activity, location data, and the resources you access and use on the Website.
  2. (2) information about your computer and Internet connection, such as browser type, browser version, operating system and IP address. This information allows us to see which areas of our Website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. To better understand and optimize the user experience, we also use third-party user session recording technology. The recording does not show us personal information that the user inputs into our website. 
  3. (3) information about your online activities over time and across third-party websites or other online services (behavioral tracking).
  4. Why We Automatically Collect This Information. Automatically collecting this information helps us to maintain and improve our Website. It also allows us to verify system and server integrity and to provide you with more personalized service. For example, using cookies or through your logging in as a Skechers Elite™ member, we can recognize you when you return to our Website and provide you with a customized Website experience based on your stored preferences and individual interests. 
  5. How We Automatically Collect This Information. We automatically collect this information using cookies and web beacons. 
     • A cookie is a small removable text file that is downloaded onto your computer, mobile phone, tablet or other device when you access a website. Skechers uses three types of cookies: (1) cookies required to enable core site functionality such as log-in, the shopping cart, checking out, product searching, store locator services, and estimated shipping costs; (2) cookies that enable additional site functionality such as recognition of Skechers Elite™ membership and promotion codes; and (3) advertising cookies that are used by Skechers and/or third party companies to track your Website use and links you have followed in order to deliver content tailored to your interests both on our Website and elsewhere. Information collected by advertising cookies may be shared with third party advertisers. For more information on our use of cookies, please see our Cookies Policy.  [Hyperlink to Cookies Policy]  Some cookies may be turned off using our Cookie Preferences tool. [Hyperlink]
     • A web beacon is a small electronic file contained on pages of our Website that permits Skechers to count users who have visited those webpages or opened an email.

Third-Party Use of Cookies and Other Tracking Technology. Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks, and providers of external services like web traffic analysis services. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information about your online activities over time and across different websites and other online services. They may also use this information to provide you with behavioral advertising or other targeted content. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and emails.

Lawful Grounds for Processing Personal Information

We rely on several lawful grounds for processing your personal information, depending on how you interact with us and/or our Website:

• When Necessary For Us To Enter Into And To Perform A Contract With You. For example, in order to fulfill an order you placed on our Website we may need to process your payment information; your contact and shipping information, and information regarding your purchase.
• When You Provide Us With Consent To Process Your Personal Information. For example, when opting into receiving email marketing, you are consenting to us processing your email address and/or contact information to send you emails on special offers and sales, product launches, and Skechers events. You may withdraw this consent at any time in the manner described below in the Skechers’ Email and Text Communications section.
• When Complying With A Legal Obligation. For example, certain laws and/or regulations may require Skechers to collect and retain information for a certain amount of time for tax purposes, or to prevent fraud and other illegal activities.
• We May Also Process Your Personal Information For Our Legitimate Interests. These interests include, but are not limited to, 
  1. improving our products and services;
  2. understanding how our customers use our products, services, and Website;
  3. researching and analyzing the products and services our customers want;
  4. researching, measuring, and analyzing the effectiveness of marketing techniques;
  5. soliciting customer feedback on product satisfaction;
  6. personalizing our offers and Website to you for a better experience; and/or
  7. keeping our Website safe and secure.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

How We Use the Information

We may use information that we collect about you or that you provide to us, including personal information, to provide products and services to you, for example:

• To present our website and its contents to you.
• To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for the processing of returns.
• To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).
• To send you information via email about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers email messages. 
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection purposes.
• To notify you about changes to our Website or our policies.
• To analyze visits to the Website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.
• The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional emails, which provide you with the latest and greatest information regarding Skechers and its products.
• The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. Limited credit card information is then stored only for the purposes of faster checkout (for Elite Members only), and is not used for any other purpose.
• In any other way we may describe when you provide the information or for any other purpose with your consent.

Sharing Information with Third Parties

Except as described in this Privacy Notice, Skechers does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information that we collect or you provide as described in this Privacy Notice:

• To our subsidiaries and affiliates, which may require transferring your information outside of the United States.
• To our agents, contractors, business partners, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, marketing and promotional material distribution, website usage evaluation, data analysis and, where applicable, data cleansing. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
• To third parties, such as credit agencies, to verify delivery names and addresses for online orders. If you provide us with a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are affirming that you have their permission to do so.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skechers assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skechers about our Website users is among the assets transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to Skechers’ Privacy Notice.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• If we believe disclosure is necessary to protect the rights, property, or safety of Skechers or any of our respective affiliates, business partners, customers, or others.
• To fulfill the purpose for which you provide it. 
• For any other purpose disclosed by us when you provide the information.
• With your consent.

International Transfers of Personal INformation

In certain circumstances, Skechers may deem it necessary to store, share, or process your Personal Information outside of the country in which your personal information was originally collected, including the United States and/or countries outside the European Economic Area that have not been recognized by the European Commission to provide an adequate level of data protection. Such transfers of Personal Information will be protected by appropriate safeguards, such as standard data protection contractual clauses approved by the European Commission.

To obtain a copy of any of these agreements, please contact our Data Protection Officer, Frederic Pariente at dpo@eu.skechers.com. 

Children's Privacy

Skechers takes special care to protect the safety and privacy of children. Our Website is not intended for individuals under 16 years of age. We do not permit anyone under the age of 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal information from individuals under 16. If you are under 16 years of age, do not use or provide any information on this Website. If we learn we have collected or received personal information from an individual under 16 without verifiable parental consent, we will delete that information.

Skechers’ EMail and Text Communications

From time to time, Skechers communicates to customers by email or text to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of communications to you only if you opt-in to receive Skechers marketing messages (by registering to receive our email or text updates, registering for the Skechers Elite™ program, signing up in person at a Skechers event, or by contacting our customer service department and specifically requesting to be added to our marketing list(s)). 

Opt-out / Unsubscribe

You may request that you stop receiving electronic communications from Skechers anytime. You can cancel emails by updating your contact preferences on our website or following the instructions contained in the footer of our marketing emails. To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Alternatively, if you would like to have your name and contact information removed from Skechers’ email or text marketing list, please contact us by calling Customer Service at +31 416-673 160 (Monday - Friday 8:30am - 5pm Western European Time) or by sending an email to  info.be_en@skechers.com. You may also write to us at:

Skechers USA Benelux BV

Cartografenweg 16

5141 MT  Waalwijk

Nederland  

It takes some time to put opt-outs in effect, so you may still receive electronic communications from Skechers for several weeks after your request is received.

Please note this opt-out does not apply to emails sent by Skechers related to your orders such as order and shipment confirmations, nor does it apply to Skechers’ email responses to inquiries you make online.

Data Subject Rights

Under the EU’s General Data Protection Regulation (“GDPR”), EU data subjects may: 

• Withdraw consent to processing at any time where the basis for processing is consent;
• Request access to his/her data that Skechers holds consistent with and to the extent set forth in Article 15 of the GDPR;
• Ask Skechers to erase his/her data consistent with and to the extent set forth in Article 17 of the GDPR;
• Request that Skechers rectify inaccurate data or to complete incomplete data consistent with and to the extent set forth in Article 16 of the GDPR;
• Restrict processing of his/her data in specific circumstances consistent with and to the extent set forth in Article 18 of the GDPR;
• Make a complaint to a supervisory authority; and
• In certain circumstances, receive or ask for his/her data to be transferred to a third party in a structured, commonly used and machine readable format consistent with and to the extent set forth in Article 20 of the GDPR.

These rights are not absolute and may be subject to one or more exceptions. 

Exercising Your Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and/or deletion rights described above, please submit a verifiable consumer request to us by either: 

• Calling us at +31 416-673 160
• https://www.skechers.be/

We reserve the right to deny data subject requests if we believe the request is subject to one or more exceptions or if the request would violate any legal requirement or cause the information to be incorrect.

In order to protect your privacy, Skechers takes steps to verify your identity before granting data subject access requests. Skechers will accomplish this through the use of passwords and personal data. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. 

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 1 month of its receipt. If we require more time (up to 3 months total), we will inform you, within the first month of receiving your request, of the reason and extension period in writing.

If you have an account with us that is linked to an email address, we will deliver our written response to that email address. If you do not have an email address registered with us, we will deliver our written response by mail or electronically, at your option. If applicable, the response we provide will also explain the reasons we cannot comply with a request. 

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

Data Security

Skechers has in place technologies and processes that are intended to reduce the likelihood of unauthorized access to information and to help improve data security. However, no method of transmitting information over the Internet or method of electronic storage is completely secure and we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. 

Changes to Our Privacy Notice

It is our policy to post any updates we make to our Privacy Notice on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the Privacy Notice was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.

Published: May 18, 2022

Skechers uses automatic data collection technologies to collect information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, and operating system) which will concern the general use of our website.  The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. The technologies we use for this automatic data collection may include cookies and web beacons.   A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions.  They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to “cookies” in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage. 

We use the following cookies on our website:

• Required cookies.  These cookies are required to enable core site functionality including log-in, the shopping cart, checking out and estimated shipping.  Required cookies are automatically enabled when you visit the Skechers website and may not be turned off through the cookies tool.
• Functional cookies.  These cookies enable additional functionality such as status of loyalty program membership and promotion codes, and allow us to collect statistics that help optimise and improve your experience with the Skechers website.  For example, they allow us to recognise and count the number of visitors and see how they move around our website, which can help us to improve the website design.  These cookies may be turned off through the cookies tool, but doing so may reduce the functionality of the website.
• Advertising cookies.  These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere.  They record information such as your visit to our website, the pages you have visited and the links you have followed.  This may be shared with other organisations such as third party advertisers.  These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website.  These cookies are likely to be functional cookies or advertising cookies.  These cookies may be turned off through the cookies tool, but doing so may reduce the functionality of the website or result in being presented with advertisements that are less relevant to you.

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.  These cookies may be turned off through the cookies tool, but doing so may result in being presented with advertisements that are less relevant to you.

You may manage your Cookies consents and preferences using the cookies tool here: Cookie Preferences

You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.

What these terms cover. These are the terms and conditions on which we offer, sell and supply products to you through the www.skechers.com website. 

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. 

Information about us and how to contact us

Who we are. We are Skechers USA Benelux BV a company registered in Netherlands. Our company registration number is 18068748 and our registered office is at Cartografenweg 16, 5141 MT, Waalwijk, Nederland. Our registered VAT number is NL811125531B01.

How to contact us. You can contact us by email at info.be_en@skechers.com, telephoning our customer service team at +31 416 673 160 or by writing to us at Skechers USA Benelux BV, Cartografenweg 16, 5141 MT, Waalwijk, Nederland.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 

Our contract with you

How we will accept your order. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion.  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. Examples of reasons why we may be unable to accept your order are because: the product is out of stock; your billing information is not correct or verifiable; we have identified an error in the price or description of the product; or we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export. 

Price and payment

Where to find the price for the product. The price of the product (which includes applicable taxes such as VAT) will be the price indicated on the order pages when you placed your order. All prices, discounts, and promotions posted on this Site are subject to change without notice.  

What happens if we got the price wrong. We strive to display accurate price information.  However, it is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.  We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

When you must pay and how you must pay. You must pay for the products before we dispatch them. We accept payment with MasterCard, Visa, and PayPal.   You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order.

Providing the products

Delivery Exclusions.  Skechers is unable to deliver to addresses located in the Isle of Man, the Canary Islands, Ceuta and Melilla.

Delivery costs. The costs of delivery will be as displayed to you on our website.  Posted prices do not include charges for shipping and handling. All such charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. 

When we will provide the products. During the order process we will let you know when we will provide the products to you.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 

If you do not re-arrange delivery. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we may end the contract.

Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

1. we have refused to deliver the products;

2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

3. you told us before we accepted your order that delivery within the delivery deadline was essential.

Responsibility and ownership of the products

When you become responsible for the products. The products will be your responsibility from the time we deliver the products to the address you gave us.

When you own the products. You own the products once we have received payment in full.

Returns

Exercising your right to change your mind. You may return unworn goods within forty-five (45) days from the date of receipt of the products and get a refund in accordance with the instructions on obtaining a refund below. We will pay for the costs of returning the products in accordance with our returns policy.

Products not as described, fit for purpose or of satisfactory quality

The products must be as described, fit for purpose and of satisfactory quality. If your goods are not as described, fit for purpose or of satisfactory quality:

1. You may return the goods within forty-five (45) days and get a refund in accordance with the instructions on obtaining a refund below;

2. You may return the goods within six (6) months and, if your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below; and

3. You may return the goods after six (6) months and, if you can show that the product was not as described, fit for purpose or of satisfactory quality at the time of delivery and your goods cannot be repaired or replaced, get a refund in accordance with the instructions on obtaining a refund below. 

In each instance, we will pay for the costs for returning the products in accordance with our returns policy.  On return of the products and payment of the refund, the contract will come to an end.

How to obtain a refund

Complete the form. To obtain a refund if your products are not as described, fit for purpose or of satisfactory quality, please complete the return form available when you login in to your skechers.com account or available (after shipping) via the order status link on the homepage of skechers.com and send it to the address on the form.

Return products. If you have taken delivery of the products in relation to which you are seeking a refund, download and print the return form and fill in your information.  Use the shipping label to return the item or items to us for refund.

When we will pay the costs of return. We will pay the costs of return of all products in accordance with our returns policy.  

How we will refund you. If you comply with the instructions above, we will refund you the price you paid for the products including the cost of delivery of the product to you, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

When your refund will be made. We will make any refunds due to you within fourteen (14) days from the day on which we receive the products back from you.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

1. you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due;

2. you do not, within a reasonable time, allow us to deliver the products to you.

Our responsibility for loss or damage suffered by you

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

Force Majeure.  We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

No Waivers

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Skechers.

No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

Assignment 

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this paragraph is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

Severability

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Entire Agreement 

Our order confirmation, these Terms, our Site’s Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

Alternative dispute resolution 

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Online Dispute Resolution (ODR) Platform is accessible here. We are not obliged to use alternative dispute resolution and do not currently submit to it.

Other important terms

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.